Refund Policy

This Refund Policy explains how KlassMatch handles eligible refund requests for paid Provider subscriptions and Free Provider lead unlocks. In this policy, KlassMatch, we, us, and our mean KlassMatch. Provider, you, and your mean the Provider account holder using the applicable paid feature or purchasing a lead unlock.

1. Paid Provider Subscriptions

Eligible Provider subscriptions may begin with a 14-day free trial. If your subscription includes a free trial, cancel before the trial ends to avoid the first subscription charge.

Unless you cancel before the trial ends, your subscription will convert automatically to the selected paid plan and the payment method you provided at checkout will be charged the disclosed recurring price and billing interval.

Once a trial converts and a paid subscription charge occurs, subscription payments are generally non-refundable. Canceling a paid subscription stops the next renewal, but does not create a refund for the current paid term. Paid access continues through the current paid-through date. No prorated refund or credit is provided for unused paid time.

2. Subscription Refund Exceptions

KlassMatch may provide a refund or appropriate billing correction when:

• required by applicable law;
• there is a confirmed duplicate charge;
• there is a confirmed erroneous KlassMatch charge; or
• another refund or credit is expressly authorized by KlassMatch.

Nothing in this Refund Policy is intended to limit any consumer right or other right that cannot be waived under applicable law.

3. Free Provider Lead Unlocks

A Free Provider may be offered the option to purchase a lead unlock for $15. The $15 charge purchases access to the applicable lead information.

Once lead access is successfully delivered, the charge is non-refundable. A refund or credit may be available for a confirmed duplicate or erroneous charge, a KlassMatch technical failure that results in the purchased lead access not being delivered, or where required by applicable law.

Purchasing or unlocking a lead does not guarantee that the prospective customer will respond, enroll, purchase, hire the Provider, or otherwise convert. KlassMatch does not guarantee the accuracy of information supplied by the prospective customer.

4. Requesting Review of a Billing Issue

If you believe that you have an eligible billing issue, contact KlassMatch Support and request a review. KlassMatch may request information reasonably necessary to investigate the transaction, including the account, charge, purchase, or issue involved.

A decision that a refund or billing correction is eligible does not by itself mean that a processor-backed refund has been issued. KlassMatch will communicate the available next steps for an eligible billing issue. Any completed processor-backed refund may be subject to the payment processor's or financial institution's processing time; KlassMatch does not promise that a completed refund will appear instantly or within a specific number of days.

5. Relationship to Other Terms

This Refund Policy should be read with the KlassMatch Terms of Service and Subscription, Billing, Trial & Cancellation Terms. If there is a conflict between this Refund Policy and the Subscription, Billing, Trial & Cancellation Terms concerning a refund, this Refund Policy controls to the extent of that conflict, except where applicable law requires otherwise.

If applicable law provides a right that cannot be waived by this Refund Policy, that law controls.